Velpaws offers thoughtfully selected pet products, including engaging toys, practical accessories, grooming essentials, and everyday items designed to support happier pets and make life easier for pet parents.

Most U.S. orders arrive within 7–15 business days after 1–3 business days of order processing. Delivery times may vary depending on the product, destination, carrier, and seasonal demand. Once your order ships, you will receive a confirmation email with tracking information.

Once your order ships, you will receive a confirmation email containing your tracking information. Use the tracking link in that email to view the latest delivery updates.

If you are not satisfied with your purchase, please review our Return & Refund Policy and contact us at velpawsstore@gmail.com. Our support team will review your request and provide the appropriate next steps. Please contact us before sending any item back.

Please contact us at velpawsstore@gmail.com as soon as possible if you need to change or cancel your order. We will do our best to help, but changes cannot be guaranteed after an order has entered processing or has shipped.

Please contact us at velpawsstore@gmail.com as soon as possible. Include your order number and clear photos of the damaged item and packaging. Our support team will review the issue and help you with the appropriate solution.

Yes. Payments are processed securely through Shopify’s encrypted checkout. Velpaws does not store your complete payment card information. The available payment methods will be displayed at checkout.

You can contact us through the form on our Contact Velpaws page or email us at velpawsstore@gmail.com. Our customer support team will respond within 1–2 business days.